Fire Up Your Client Feedback with Zapier

Client feedback is an invaluable tool for improving your customer experience and adjusting your product or service to fit their needs. Your business depends on providing the best service to every customer, but how can you make sure that you are effectively reaching your client base for feedback?

Giving your clients the opportunity to express their opinions will help improve your business in the long run and will let your clients know that their experience matters to you. Zapier and its 3,000+ integrations can help you easily manage the process of collecting this valuable information.

Let’s look at a couple examples of how Zapier can easily help you fire up your feedback engines:

• Scenario 1

You do a lot of weddings on the retail side of your business, and you’d like to get specific client feedback related to that particular aspect of your business to get a better picture of what your customer’s experience is.

The problem: You do not want to have to worry about whether your staff is reaching out to every wedding client after their service has completed, especially during the busy season, but you want to make sure that you don’t miss getting feedback from your clients.

The solution: Zapier connects Limo Anywhere with SurveyMonkey and sends a survey to your wedding clients.

Here’s what that might look like –

Trigger = Update Reservation in Limo Anywhere > filtered by Status “Done” for Occasion “Wedding”

Action = Send a specific survey within SurveyMonkey

Bonus: Zapier’s filter function allows you to identify specific criteria in the trigger that will result in your chosen action. In this case, rather than sending a survey for EVERY reservation, you can filter for “wedding” reservations only. You could employ this same approach to other occasions you might regularly service (ex. Prom, Birthday, Anniversary).

• Scenario 2

You are offering a new seasonal service to your clients (e.g., Holiday Shopping Shuttle) and you would like to get detailed feedback from clients who have utilized the  service to see what people think of it.

The problem:  You would love to be able to send out a personalized email soliciting feedback from the clients that book a particular service.

The solution: Zapier connects Limo Anywhere to different email/messaging providers (ex. Gmail, MailChimp, Outlook) and can send out custom emails on your behalf.

Here’s what that might look like –

Trigger = Update Reservation in Limo Anywhere > filtered by Status “Dropped Off” and Group Name “Holiday Shopping Shuttle”

Action = Send a specific email with contact information from the reservation to personalize the contents.

Bonus: If you would like to take a more hands-on approach to your client follow up, certain reservations data can connect to your CRM and remind you to follow up with certain clients after completing service to get direct feedback.

There are lots of ways that you can use Zapier to your advantage, so fire it up and let us know what Zaps you like best!